Survey Customer Satisfaction

Company*
E-Mail*

Support / Service (Sales / Project Engineering):

1a)   Accessibility
1b)   Reliability / Adherence to promises
1c)   Internal flow of information regarding your requirements
1d)   Consulting service
1e)   Timely submission of offers
1f)    Informative value and completeness of offers
1g)   Number of contacts by Noreva
1h)   Friendliness

Quality:

2a)   Product quality
2b)   QM documentation
2c)   Delivery times
2d)   Adherence to delivery dates
2e)   Quality of packing / performance of despatch

Complaints:

3a)   Response time after receipt of complaint
3b)   Handling time / professional clarification of complaints

Total Performance:

Which aspects of cooperation do you consider as especially positive?
Which aspects of cooperation do you consider as especially negative?